What to do if you think you’ve lost something on the bus
If you think you have left something on an HTL bus please contact our depot on 0151 449 3868 (Monday – Sunday, 7am – 9pm).
What you will need to do
You will need to be able to provide a full description of the item and the details of the journey you made when you left the item on the bus.
What will happen next?
We will take the details and call you back or we will put you straight through to the lost property department. If we are to call you back then we will generally do so within 24 hours of your initial contact with us but only if we have the item, so if you have not heard back from us within 48 hours it would mean we do not have the item.
If we have your lost item
If your property has been found then we will keep it safe for up to 28 days. However if it is food or perishable items we are not obliged to store them for any period of time and they will be discarded.
Getting your lost item back
Once we have identified that we have your lost item you will need to collect it from our depot. Opening times vary so please check with us at the time of your call. When collecting the item it may be necessary to show some sort of ID, especially if it is a high value item like a wallet/purse, mobile phone or computer.
There may also be a small admin fee payable on collection, again you can check this with us at the time of your initial call.
What to do if you find something on an HTL bus
If you find something that somebody has left on the bus please hand it to the driver as you get off the bus.
- Treat an abandoned bag with suspicion.
- Don’t touch it, but don’t ignore it either.
- Please alert the driver immediately.